Q: I placed an order, can I change something or cancel my order?
A: I can usually cancel or change an order within the first 12 hours of an order being placed. Please contact me for more information.
Q: What is your production time?
A: My current production time (from the time your order is placed, to when it is shipped) is approximately 1-3 business days. My business days are Monday - Friday and exclude US holidays. An email with tracking information will be sent as soon as it becomes available. If it has been more than 7 business days since your order was placed and you have yet to receive a shipping notification, please contact me so I can further assist you with the status of your order.
Q: How can I see what my name will look like on a personalized cover?
A: Just ask :) I'm happy to provide a design proof for any order. Just reply to the email confirmation from your order and I will send a design proof within two business days. Please keep in mind that a design proof request may delay production on your order.
Q: Can you make changes to one of the design you have available? Or can you create something just for me?
A: Unfortunately, at this time, I are not taking on any custom order requests. Each design takes hours to create. I simply do not have the time to take on custom orders while also creating other orders that come in.
Q: What payment options do you offer?
A: I accept online payments by credit card and PayPal. I utilize the highest security features available to ensure your payment information is safe and secure.
Q: Can I place my order over the phone?
A: Unfortunately, at this time, I cannot accept phoned in orders. I don't want to be responsible for your credit card information being compromised in anyway. If you need assistance in placing your order, I will be happy to assist however I can but your order will need to be placed online through the secure checkout.
Q: Do you offer bulk discounts?
A: Yes! Please contact me for additional information. Bulk discounts begin at 10 identical items.
Q: What are my shipping options?
A: Shipping options will depend on where you are located and what is in your order. You can find more information about shipping options and fees during checkout.
Q: Do you ship international?
A: Yes! I do - but not world wide. You can check if your shipping address is valid at checkout. I include tracking on all international shipments, but tracking reliability can vary from country to country and can sometimes be unreliable. Due to this, Clever Owl Paper is not responsible for lost shipments or damage. I am unable to send replacement items on international orders. Any customs fees or duties are the responsibility of the purchaser and are not included in product pricing.
Q: My tracking information is not updating. What do I do?
A: Online tracking can take time to update and is not always displayed in real time. Unfortunately, I have the same information that you do. Please be patient and check back soon! If it hasn't updated after 72 hours, let me know so I can check things on this end.
Q: I entered my shipping address wrong and my order was returned to you. How do I get it re-shipped?
A: Please check and double check your order for accuracy prior to submitting it. I am always happy to update your mailing address if you contact me prior to your order shipping. If your order is returned, you are responsible for the costs to re-ship. If you refuse to pay the re-shipping costs, your order will be considered donated and I will donate and/or resale the products without a refund to you.
Q: My tracking number says my order has been delivered but I can't find it? Where is my order?
A: This is a tough question to answer. Unfortunately, USPS, UPS, and Clever Owl's liability for delivery ends when a package is marked as delivered. There are a number of factors that are out of our control when an item is delivered and no one is home to accept it or it is left in an insecure location. You can always request that your carrier not leave packages unattended or have the item shipped to another address where someone will be available to accept it.